english español

8D Consumer Information and Complaints

agency program phone
Click on the plus sign for more information
California Department of Consumer Affairs
https://www.dca.ca.gov/consumers/index.shtml
 Consumer Assistance Office 800-952-5210
Click on the plus sign for more information
California Department of Housing and Community Development
http://www.hcd.ca.gov/manufactured-mobile-home/mobile-home-ombudsman/index.shtml
 Mobile Home Ombudsman 800-952-8356
Click on the plus sign for more information
California Department of Insurance
www.insurance.ca.gov/
 Consumer Hotline 213-897-8921
Click on the plus sign for more information
California Department of Motor Vehicles
www.dmv.ca.gov/portal/dmv/dmv/offices/investigationsoffice
 Investigation Bureau 707-648-4511
Click on the plus sign for more information
Consumer Product Safety Commission
www.cpsc.gov/
 Consumer Product Safety Commission Hotline 301-504-7923
Click on the plus sign for more information
Contractors State Licensing Board
www.cslb.ca.gov/Consumers/Filing_A_Complaint/
 Automated Consumer Hotline 916-255-3900
Federal Trade Commission
www.consumer.ftc.gov/
 Consumer Response Center 877-382-4357
Click on the plus sign for more information
Federal Trade Commission
https://www.identitytheft.gov/#/
 Identity Theft Hotline 415-848-5100
Golden Gate Better Business Bureau
www.bbb.org/greater-san-francisco/
 Golden Gate Better Business Bureau 866-411-2221
Click on the plus sign for more information
Insurance Information Institute
www.iii.org/insurance-topics
 Insurance Information 800-331-9146
Click on the plus sign for more information
Medical Board of California
www.mbc.ca.gov/Consumers/Complaints/
 Central Complaint Unit 800-633-2322
Click on the plus sign for more information
Senior Advocacy Services
www.senioradvocacyservices.org/
 Ombudsman-Long Term Advocacy 707-526-4108
Click on the plus sign for more information
Senior Advocacy Services
www.senioradvocacyservices.org/ombudsman/
 Ombudsman-Long Term Advocacy 707-526-4108
Click on the plus sign for more information
Sonoma County Office of the District Attorney
https://da.sonomacounty.ca.gov/divisions/environmental-and-consumer-law-division
 Environmental & Consumer Law Division 707-565-3161
Click on the plus sign for more information
State Bar Attorney Complaint Hotline
www.calbar.ca.gov/Attorneys/LawyerRegulation/FilingaComplaint.aspx
 Complaint Hotline 800-843-9053

8E Disaster Food, Clothing, and Shelter

agency program phone
Click on the plus sign for more information
Alexander Valley Healthcare
www.alexandervalleyhealthcare.org/patient-services/faq/
 Disaster Services 707-894-4229
Alliance Medical Center
www.alliancemed.org
 Medical Disaster Services 707-433-5494
Click on the plus sign for more information
American Red Cross CA Northwest Chapter
www.redcross.org/ca/santa-rosa/disaster-preparedness-and-response
 Disaster Response Services 707-577-7600
Click on the plus sign for more information
American Red Cross CA Northwest Chapter
www.redcross.org/local/california/northern-california-coastal/local-programs-services/disaster-relief
 Emergency Shelter 707-577-7600
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
https://www.srcharities.org/housing
 Cold Weather Hotline 855-707-4678
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org
 Cold Weather Response Team 855-707-4678
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org
 Family Support Center 707-542-5426
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org
 Family Support Center Winter Shelter Weather-Driven Expansion 855-707-4678
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org
 Mobile Warming Stations 707-542-5426 ext 210
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org/get-help/shelter-housing
 Safe Parking Weather-Driven Expansion 707-525-0226
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org
 Street Outreach Team 707-800-2927
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org/get-help/shelter-housing
 Warming Center 855-707-4678
Click on the plus sign for more information
Catholic Charities of the Diocese of Santa Rosa
www.srcharities.org
 Winter Shelter 707-525-0226
Click on the plus sign for more information
Church of Christ
www.disasterreliefeffort.org/
 Emergency Disaster Services 707-545-2391
Click on the plus sign for more information
Committee on the Shelterless (COTS)
https://cots.org/2017/10/about-rapid-re-housing/
 Mary Isaak Center 707-765-6530
Click on the plus sign for more information
Friends in Sonoma Helping
www.friendsinsonomahelping.org/page21.html
 Sonoma Severe Weather Shelter 707-939-6777
Click on the plus sign for more information
Redwood Empire Food Bank
www.refb.org/html/get_food.html
 Food Connections - Emergency Food Referral 707-523-7903
Click on the plus sign for more information
Redwood Gospel Mission
www.srmission.org
 The Rescue Mission and Homeless Guest Services 707-542-4817
Click on the plus sign for more information
Redwood Gospel Mission
www.srmission.org
 Cold Weather Overflow Nomadic Shelter 707-542-4817
Click on the plus sign for more information
Redwood Gospel Mission
www.srmission.org
 The Rose Emergency Shelter for Women & Children 707-573-0490
Click on the plus sign for more information
Society of Saint Vincent De Paul of Sonoma County
www.svdp-sonoma.org/
 Saint Vincent De Paul Disaster Services 707-584-1579
Click on the plus sign for more information
United Way of the Wine Country
www.unitedwaywinecountry.org/
 Disaster Services 707-528-4485
Click on the plus sign for more information
West County Community Services
www.westcountyservices.org/housing-services/
 West County Winter Shelter 707-823-1640 ext 115
Information and Disaster Services

Information and Disaster Services

Get Informed

  • Know what disasters could affect your area, which could call for an evacuation and when to shelter in place.
  • Keep a National Oceanic and Atmospheric Administration (NOAA) Weather Radio tuned to your local emergency station and monitor TV, radio, and follow mobile alert and mobile warnings about severe weather in your area.
  • Download the Federal Emergency Management Agency (FEMA) App to receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States.

Make a Plan

Next, determine any special assistance you may need, and include in your emergency plan:

  • Create a support network of family, friends and others who can assist you during an emergency, and share your disaster plans with them. Practice your plan with them. – Make sure they have an extra key to your home, know where you keep your emergency supplies and how to use lifesaving equipment or administer medicine.
  • If you undergo routine treatments administered by a clinic or hospital, find out their emergency plans and work with them to identify back-up service providers.
  • If you have a communication-related disability, note the best way to communicate with you.
  • Don’t forget your pets or service animals. Not all shelters accept pets, so plan for alternatives. – Consider loved ones or friends outside of your immediate area – Prepare an emergency kit for your pet
  • For related information visit our page on Individuals with Disabilities

Get your Benefits Electronically

A disaster can disrupt mail service for days or weeks. If you depend on Social Security or other regular benefits, switching to electronic payments is a simple, significant way to protect yourself financially before disaster strikes. It also eliminates the risk of stolen checks. The U.S. Department of the Treasury recommends two safer ways to get federal benefits:

  • Direct deposit to a checking or savings account. Federal benefit recipients can sign up by calling (800) 333-1795 or sign up online.
  • The Direct Express® prepaid debit card is designed as a safe and easy alternative to paper.

From https://www.ready.gov/seniors Department of Homeland Security