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8A Consumer Information and Complaints

agency program phone
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California Department of Consumer Affairs
Consumer Assistance Office 800-952-5210
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California Department of Housing and Community Development
Mobile Home Ombudsman 800-952-8356
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California Department of Insurance
Consumer Hotline 213-897-8921
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California Department of Motor Vehicles
Investigation Bureau 707-648-4511
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Consumer Product Safety Commission
Consumer Product Safety Commission Hotline 301-504-7923
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Contractors State Licensing Board
Automated Consumer Hotline 916-255-3900
Federal Trade Commission
Consumer Response Center 877-382-4357
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Federal Trade Commission
Identity Theft Hotline 415-848-5100
Golden Gate Better Business Bureau
Golden Gate Better Business Bureau 866-411-2221
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Insurance Information Institute
Insurance Information 800-331-9146
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Medical Board of California
Central Complaint Unit 800-633-2322
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Senior Advocacy Services
Ombudsman-Long Term Advocacy 707-526-4108
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Sonoma County Office of the District Attorney
Environmental & Consumer Law Division 707-565-3161
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State Bar Attorney Complaint Hotline
Complaint Hotline 800-843-9053

8B Disaster Food, Clothing, and Shelter

agency program phone
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Alexander Valley Healthcare
Disaster Services 707-894-4229
Alliance Medical Center
Medical Disaster Services 707-433-5494
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American Red Cross CA Northwest Chapter
Disaster Response Services 707-577-7600
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American Red Cross CA Northwest Chapter
Emergency Shelter 707-577-7600
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Catholic Charities of the Diocese of Santa Rosa
Cold Weather Hotline 855-707-4678
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Catholic Charities of the Diocese of Santa Rosa
Cold Weather Response Team 855-707-4678
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Catholic Charities of the Diocese of Santa Rosa
Family Support Center 707-542-5426
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Catholic Charities of the Diocese of Santa Rosa
Family Support Center Winter Shelter Weather-Driven Expansion 855-707-4678
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Catholic Charities of the Diocese of Santa Rosa
Mobile Warming Stations 707-542-5426 ext 210
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Catholic Charities of the Diocese of Santa Rosa
Safe Parking Weather-Driven Expansion 707-525-0226
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Catholic Charities of the Diocese of Santa Rosa
Street Outreach Team 707-800-2927
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Catholic Charities of the Diocese of Santa Rosa
Warming Center 855-707-4678
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Catholic Charities of the Diocese of Santa Rosa
Winter Shelter 707-525-0226
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Church of Christ
Emergency Disaster Services 707-545-2391
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Committee on the Shelterless (COTS)
Mary Isaak Center 707-765-6530
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Friends in Sonoma Helping
Sonoma Severe Weather Shelter 707-939-6777
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Redwood Empire Food Bank
Food Connections - Emergency Food Referral 707-523-7903
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Redwood Gospel Mission
The Rescue Mission and Homeless Guest Services 707-542-4817
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Redwood Gospel Mission
Cold Weather Overflow Nomadic Shelter 707-542-4817
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Redwood Gospel Mission
The Rose Emergency Shelter for Women & Children 707-573-0490
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Society of Saint Vincent De Paul of Sonoma County
Saint Vincent De Paul Disaster Services 707-584-1579
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Sonoma County Task Force for the Homeless
Winter Warmth Program 707-575-4494
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United Way of the Wine Country
Disaster Services 707-528-4485
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West County Community Services
West County Winter Shelter 707-823-1640 ext 115
Information and Disaster Services

Information and Disaster Services

Get Informed

  • Know what disasters could affect your area, which could call for an evacuation and when to shelter in place.
  • Keep a National Oceanic and Atmospheric Administration (NOAA) Weather Radio tuned to your local emergency station and monitor TV, radio, and follow mobile alert and mobile warnings about severe weather in your area.
  • Download the Federal Emergency Management Agency (FEMA) App to receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States.

Make a Plan

Next, determine any special assistance you may need, and include in your emergency plan:

  • Create a support network of family, friends and others who can assist you during an emergency, and share your disaster plans with them. Practice your plan with them. – Make sure they have an extra key to your home, know where you keep your emergency supplies and how to use lifesaving equipment or administer medicine.
  • If you undergo routine treatments administered by a clinic or hospital, find out their emergency plans and work with them to identify back-up service providers.
  • If you have a communication-related disability, note the best way to communicate with you.
  • Don’t forget your pets or service animals. Not all shelters accept pets, so plan for alternatives. – Consider loved ones or friends outside of your immediate area – Prepare an emergency kit for your pet
  • For related information visit our page on Individuals with Disabilities

Get your Benefits Electronically

A disaster can disrupt mail service for days or weeks. If you depend on Social Security or other regular benefits, switching to electronic payments is a simple, significant way to protect yourself financially before disaster strikes. It also eliminates the risk of stolen checks. The U.S. Department of the Treasury recommends two safer ways to get federal benefits:

  • Direct deposit to a checking or savings account. Federal benefit recipients can sign up by calling (800) 333-1795 or sign up online.
  • The Direct Express® prepaid debit card is designed as a safe and easy alternative to paper.

From https://www.ready.gov/seniors Department of Homeland Security